Shipping policy

Incendio Magic Wand prioritizes customer satisfaction and quality service. We provide shipping services with clear communication regarding delivery expectations. Our policy explicitly states that we do not guarantee delivery by any specific date, including Christmas, Halloween or any other holiday.

1. SHIPPING PROCESS AND TIMELINE
   
   At Incendio Magic Wand, we process all orders within 1-2 business days, Monday through Friday, excluding weekends and holidays. Standard delivery times are 5-8 business days from the date of shipment, with a tracking number provided for every order. Please note that during high-order volumes, shipping times may be subject to slight delays.
   
   
2. NO REFUNDS FOR SHIPPING DELAYS
   
   Once an order has been shipped, Incendio Magic Wand is not responsible for any delays caused by shipping carriers, customs, or other external factors beyond our control. We do not issue refunds or accept returns based on delays in transit.
   
   
3. WRONG ADDRESS DISCLAIMER
   
   Customers are responsible for providing accurate shipping information at the time of purchase. If an incorrect address is provided, we offer a limited window to make corrections. Orders that are undeliverable due to incorrect shipping information may incur additional fees.
   
   
4. LOST/STOLEN PACKAGES
   
   Incendio Magic Wand is not responsible for lost or stolen packages that have been confirmed as delivered to the address provided at checkout. In such cases, please contact the shipping carrier for further assistance.
   
   
5. RETURN POLICY
   
   

   Our return policy applies to unopened and unused items only. Returns or refunds based on delivery date expectations, including during high-demand seasons like Halloween and Christmas, are not accepted. For more details, please refer to our full Return Policy.

   
   
6. OUT OF STOCK ITEMS
   
   

   If an item is out of stock at the time of your order, we will hold your order and dispatch it once all items are available. In the event of significant delays, we will notify you with options to modify or cancel your order. Refunds will not be issued based on stock availability unless otherwise communicated.

   
   
7. CUSTOMS, DUTIES, AND SHIPPING DELAYS
   
   Incendio Magic Wand is not responsible for any shipping delays caused by customs. All additional duties, fees, and taxes are the responsibility of the customer. Refusal to pay these charges or rejection of the order due to these costs is not our responsibility, and no refunds or returns will be accepted on this basis
   
   
8. FULL ACKNOWLEDGMENT AND ACCEPTANCE
   
   By placing an order with Incendio Magic Wand, you acknowledge and accept all the terms outlined in our shipping, return, and high-demand season policies. This includes our policies regarding delivery times, customs duties, and the handling of lost or stolen packages. By completing your purchase, you agree to waive any claims for refunds, chargebacks, or returns based on delivery delays or additional charges incurred during transit.